A. Xcelerate Insurance Recoveries is a debt recovery agency. We specialise in insurance matters dealing with liability, repayment and monitoring of debts. We contact debtors, third party insurers and other third party representatives for our clients to recover costs caused by accidents.

A. Xcelerate recover a range of debts relating to insured and uninsured costs; such as motor vehicle repairs, salvage costs, property damage, malicious damage, rental default and loss of income/opportunity.

A. Do you have insurance? If YES, contact your insurer or broker on your vehicle and lodge a claim. Please provide our details to your insurer and have them contact our office.
No, contact us to discuss the circumstances.

A. We can contact your broker/solicitor in relation to the matter if you are able to provide our office with their details. Alternatively you can have them contact us.

A. Under the privacy regulation we are unable to discuss the matter with anyone else unless you provide authority for us to do so. You can do this simply by letting the operator know or providing written authority, such as a signed letter of authority.

A. Our client is entitled to claim and recover the losses incurred as per the statute of limitations which can range from 3 to 6 years from the date of the accident.

A. If you fulfilled your policy conditions at the time your claim was lodged then your insurer should be able to represent you. Please contact them to advise that you would like your claim reopened.

A. If you have paid your excess and fulfilled your policy obligations, please contact your insurer and disregard our letter.

A. Insurance liability operates differently from police procedures. Xcelerate base our determination of liability in accordance to the relevant road rules and regulations as governed by the road authorities. Please contact your insurer or road authorities for more information.

A. Xcelerate has been commissioned and authorised to handle the matter on behalf of our client and their insurer.

A. Any verbal admission of liability at the scene of the incident is generally considered duress and therefore an invalid argument for liability.

A. Please contact our office to update your contact details.

A. We can discuss and negotiate a reasonable agreement, depending on your circumstance. We do not charge interest on our repayment agreements unless legal intervention is required.

A. We offer a variety of payment options as follows:

Direct Debit: – Provide us with your bank account details and we can do the work for you, by withdrawing your payments direct from your account.
Direct Deposit:- Or Banking Transfer/Deposit, we can provide out bank account details and you can set up your payments at your local bank or via internet or phone banking.
Payway:- Like Billpay, we provide you a payment card with our details and you can pay at the post office or via Bpay.  (NB: Initial set up of the Payway card costs $2.75 and $1.00 for each Bpay over the internet or phone or $1.80 for post office payments.)
Westpac:- Take our bank account details to your nearest branch and make payments over the counter.
Cheque:- by post to PO Box 2036, Toowong QLD 4066

A. Please contact our office prior the next repayment to discuss further.

A. Xcelerate act in accordance to the current industry standards and practices. Only one quote is necessary, as long as costs are mitigated. Our client’s costs are mitigated by having the quote for repair reviewed by a qualified assessor who will adjust the quote to industry standards. Assessors are trained in identifying and matching the damages to the incident description and know the costs as per the current market.

A. Our commission rate is negotiated with our client and we only recover the costs incurred in regards to the loss caused by the accident.

A. Our client has incurred additional costs as a results of the incident and as the at fault party they are entitled to claim and seek recovery for these costs.

A. Unfortunately you will need to contact your insurer to discuss your policy conditions and excess.