PO Box 2036, Toowong QLD 4066(07) 3124 8600info@xir.com.auMon. - Fri. 8:30 - 17:00
Contact info
PO Box 2036, Toowong QLD 4066(07) 3124 8600info@xir.com.auMon. - Fri. 8:30 - 17:00

Frequently Asked Questions

Q. Who is / What does Xcelerate Insurance Recoveries Do?
Q. What debts do you recover?
Q. I had an accident recently and received one of your letters, what should I do now?
Q. I have a broker/solicitor who is dealing with this matter for me.
Q. My family member called up the other day and was advised that you need to speak with me.
Q. The accident happened almost a year ago, why are you contacting me now?
Q. I lodged an insurance claim at the time of incident and now it’s closed/finalised/not available because you didn’t contact me earlier.
Q. I paid my excess to my insurer recently and have received your letter of demand.
Q. Police said both parties should pay for their own damages. Why am I now at fault?
Q. You’re not the other party’s insurer, why are you contacting me?
Q. Your client said sorry at the time?
Q. I’m changing my Address/Phone.
Q. I can’t afford a lump sum repayment right now.
Q. What are your payment options?
Q. I can’t make the next payment due to financial issues, what should I do?
Q. Don’t you have to provide 3 quotes to justify the costs you’re claiming?
Q. You’re going to try and recover your commission rate from me.
Q. Why are you trying to recover the hire vehicle and income costs?
Q. My insurer asked for my excess even though I’m not at fault.
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