Frequently Asked Questions
Q. Who is / What does Xcelerate Insurance Recoveries Do?
A. Xcelerate Insurance Recoveries is a debt recovery agency. We specialise in insurance matters dealing with liability, repayment and monitoring of debts. We contact debtors, third party insurers and other third party representatives for our clients to recover costs caused by accidents.
Q. What debts do you recover?
A. Xcelerate recover a range of debts relating to insured and uninsured costs; such as motor vehicle repairs, salvage costs, property damage, malicious damage, rental default and loss of income/opportunity.
Q. What are your payment options?
We offer a variety of payment options as follows:
Direct Debit: – Provide us with your bank account details and we can do the work for you, by withdrawing your payments direct from your account.
Direct Deposit:- Or Banking Transfer/Deposit, we can provide out bank account details and you can set up your payments at your local bank or via internet or phone banking.
Payway:- Like Billpay, we provide you a payment card with our details and you can pay at the post office or via Bpay. (NB: Initial set up of the Payway card costs $2.75 and $1.00 for each Bpay over the internet or phone or $1.80 for post office payments.)
Westpac:- Take our bank account details to your nearest branch and make payments over the counter.
Cheque:- by post to PO Box 2036, Toowong QLD 4066
Q. Don’t you have to provide 3 quotes to justify the costs you’re claiming?
A. Xcelerate act in accordance to the current industry standards and practices. Only one quote is necessary, as long as costs are mitigated. Our client’s costs are mitigated by having the quote for repair reviewed by a qualified assessor who will adjust the quote to industry standards. Assessors are trained in identifying and matching the damages to the incident description and know the costs as per the current market.